Warranty terms and
after-sales support from Dkbb.
Covers manufacturing defects, subject to inspection by Dkbb or an authorized representative confirming normal use in accordance with the care instructions.
Parts with manufacturing defects are repaired or replaced at no charge within the warranty period, subject to Dkbb’s inspection.
Additional water and termite coverage applies only to parts made from V.I. Plus material.
V.I. Plus material parts that swell from water or suffer termite damage resulting in deformation or loss of strength are repaired or replaced at no charge during the warranty period.
This is not a 10-year warranty on every part of the furniture.
Please review the warranty terms and exclusions before requesting service so our team can assist you in line with your coverage.
Water and termite coverage for V.I. Plus is subject to the scope described in the V.I. Plus section above.
Where coverage is not expressly specified, Dkbb makes the final determination of responsibility under the warranty terms.
Prepare your details, report the issue and let the Dkbb team review it and arrange an appointment.
Have your paper tax invoice ready. If you cannot find it, provide the buyer’s name and address so our team can check the purchase records and warranty eligibility.
@dkbblife
Type after sale service and send:
Our team reviews the issue and schedules the repair.
Estimated repair time: 7–30 days, depending on the issue and material availability.
No. The 10-year warranty covers water and termite damage only to V.I. Plus material parts that swell from water or suffer termite damage resulting in deformation or loss of strength. It does not cover every part of the furniture.
Dkbb issues paper tax invoices. If yours is lost, provide your name and address so our team can check your records. We retain customer records and drawings for after-sales service. Warranty eligibility remains subject to the warranty terms.
No. The warranty applies only to the original buyer and is nontransferable.
Approximately 7–30 days, depending on the issue and material availability. This is an estimate, not a fixed completion deadline.
Follow the use and care instructions provided. If you have any questions, consult Dkbb or the dealer from whom you purchased the product before arranging repairs or making modifications.
Send details and photos of the issue via LINE @dkbblife
so our after-sales team can review it and advise on the next steps.